EMC Fares are for one-way travel. However, money added since then does not show on the account, as weve not used the cards. I only pray theyre still there. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . f Warriors Ferry / Chase Center Service Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Getting dinner in Oakland this Fridaywill I get robbed? Subject . Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. There is a $5 fee for this service. Clipper says it does not take funds away, even if the card goes unused for years. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream No. 0.749023 g EMC If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. BART will refund tickets with a remaining value greater than $1.00. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. The VTA Smart Passallows unlimited travel on VTA buses and light rail. f If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. And my Oyster card. You wrote about Clipper freezing accounts. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass . To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Pay With If you forget to tag on and/or off, you will be subject to citation. Only registered Clipper cards are eligible for refunds. Pay With EMC You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. 2020, Metropolitan Transportation Commission. I would love to consolidate all the cards into one card. E\\y\F@B.THH!*o* He started his journalism career as a sports editor in Iowa in 1975. Learn more about Clipper on your phone. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. BARTs Treasury Department will then process the refund. This is the version of our website addressed to speakers of English in the United States. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream So what you could do is to rack up a negative balance to offset the $3 fee. Learn more about our privacy policy. The refundmay take 4-6 weeks to process. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Does this mean my card is worthless and I might as well toss it? No service to Chase Center atthis time,stay tuned for updates. Registering your card protects your card balance and allows you to set up an online account. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. If a Clipper card is not used for six months, it can be deactivated. H*2T0T341f& Add only that total amount to your card. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. f To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. f endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. EMC So take your balance down to $1.50. /Tx BMC Options to Oakland Airport from Union Square. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Yes, you can manage your account using the Clipper app and in your mobile wallet. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". H*2T0T341f& Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. 0 0 10.146 10.364 re Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Key Clipper information translated to Chinese. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. All Access Digital offer for just 99 cents! Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Email clipper@bayareametro.gov. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Transit pass refunds are subject to transit agency approval. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? No. Can I have more than one card in my Clipper account? E\\y\F@B.DHR!"g/ Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Registration is easy, and its free. 0 0 10.146 10.364 re At your request, we can mail you a new card with your balance restored, typically within 2 business days. EMC What do you recommend for getting this resolved? It is available for free to eligible university, and hospital employees. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Be sure to review the paper ticket fare chart at the station. Otherwise, you will be logged out automatically. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. 0.749023 g " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Clipper cards will hold a maximum of $300. Learn more about Clipper on your phone. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Need to Order a Clippercard? Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . I have a whole collection of stored value transit cards from many places! EMC LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Visit the Go Pass eligibility page for more information. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Choose to stay logged in or to log out. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. /Tx BMC /Tx BMC Mail the ticket(s)toBART's Treasury Department. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Phone. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. What should I do if my card is lost or stolen? However, each Go Pass user will only get two replacements per calendar year. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. EMC This is one option for using up the funds on a paper ticket you own. Clipper is committed to protecting your privacy. EMC H*2T0T3415Rf& Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Get Morning Report and other email newsletters. Clipper says it does not take funds away, even if. Skip the side navigation menu and go to the main content. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a . $15.29. Please note that, Caltrain has a proof-of-payment system for fare enforcement. Is there a way to purchase the card without paying the fee? We contacted Clipper and were instructed to write letters to get the refund on two cards. A Station Agent canhelp process a ticket refund request. If you have a Go Pass on one of these cards, please contact our office for a replacement card. 0 0 10.1455 10.364 re You can also log in to your regular Clipper account to see your balance and download a transaction history. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. /Tx BMC endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream The check may take 4-6 weeks. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Unfortunately, the Clipper Card doesn't allow that. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. E\\y\F@B.THH!*o* We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. EMC For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. But alas, no longer on bART as they now wont let you exit like they used to. E\\y\F@B.THH!*o* /Tx BMC 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. You have to fill out a form. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. One beep means you have tagged on, and two beeps mean you have tagged off. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. /Tx BMC https://www.clippercard.com/ClipperWeb/pay-with-phone. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Orders will not load if your Clipper card balance is negative. Skip top navigation. Clipper said they didnt have money in their accounts. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream o Visa . HD 0UR K(EP%xg:#6(=VU-zTqwn?p In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. A: No. USF does not issue refunds for a lost commuter subsidy. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. You can have multiple adult cards associated with a single account. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. For faster replacement, you also can pick up your replacement card at an in-person service location. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream safe parking at hotels near Oakland Airport?? Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g Refunds are subject to the fees in Section 10. Donations of tickets with unused value of less than $1 can be made to local non-profits. 0.749023 g /Tx BMC Treasury will mail you a check. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. Include the card number in your description. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream I'd calculate your estimated usage and only put that amount on the card. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Graduate students are not eligible for a free Go Pass after this date. 0.749023 g San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. How can I cancel my card and get a refund? For details about how to apply for a refund, download theClipper Cancellation Form. Due to observed delivery issues this is a less secure option. No service to Chase Center atthis time,stay tuned for updates. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Visit our VTA Smart Pass page for more information. Station Agents can also provide pre-addressed envelopes to Treasury. All Go Pass users should register their Clipper cards on Clippers website. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. How can I manage the account on their behalf? Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. The Go and Smart Passesare non-transferable. Registration is easy, and its free. Add value, set up autoload, and check your balance! EMC You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Clipper saves money. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. New to Clipper? If you have a question, please call (510) 464-6841. Eventually, we got the refund. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Paper tickets balances cannot be transferred onto a Clipper card. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). /Tx BMC Choose to stay logged in or to log out. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Can I have more than one card in my Clipper account? 0 0 10.1455 10.364 re Directions to Zide needed from Union Square. If do not tag on and/or off, you will be subject to citation. EMC H*2T0T3415Rf& Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. What should I do if my card is lost or stolen? Otherwise, you will be logged out automatically. It's just $3. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Your session is about to expire due to inactivity. Latest Clipper News Never miss Clipper news! E\i\\ While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. So we just kept our Suica as well as our Icocaused in the Kansai. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. There is a $5 fee for this service. Key Clipper information translated to Spanish. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. 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Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. If this happens at any time, please call Clipper at 877.878.8883 for a refund. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refundpaper ticketswith a remaining value greater than $1.00. Describe the situation, including your account information. H*2T0T3415Rf& Roadshow. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. /Tx BMC 0.749023 g For youth, seniors, people with disabilities and low-income adults. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. The Go Pass is also available to graduate students until December 31,2022*. /Tx BMC Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. o American Express Your Clipper card will not be returned to you. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. 0 0 10.1455 10.364 re Hope this doesn't break the bank for you. Refunds are subject to the fees in Section 10. It is not available to students or postdoctoral scholars at this time. For details about how to apply for a refund, download theClipper Cancellation Form. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. We recommend that you do. /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. I dont think you can get back the basic Suica fee either. After that, you need to tag on and off for each ride. If you are still having trouble with your Go Pass, please contact us at. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Learn More about the future of clipper (external link). Skip the side navigation menu and go to the main content. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- /Tx BMC 7) d"W0%Q T A: Many others are praying, as well. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Each Smart Pass user only gets one replacement per calendar year. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. EMC 0.749023 g 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream E\i\\ Should I stay at a hotel near the airport?